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Frequently asked questions

What we get asked.

Beer

Where can I buy it?

At Cedral, through Buy, and at the places that carry it on their menu.

Do you ship?

Yes. Boxes of 24 and 12 are delivered within the GAM (San José's greater metropolitan area) for ₡3,000 per order. For now, the tripack and the four pack are picked up in Cedral. And everything can be picked up in Cedral, free of charge, by appointment on WhatsApp.

What formats?

A mixed box of 24 or 12, delivered within the GAM or picked up in Cedral. A mixed tripack of 3 bottles and a four pack, to pick up in Cedral. For single bottles, write to us on WhatsApp.

How long do they keep?

6 months, refrigerated and upright.

Why amber bottles?

Amber glass protects the beer from light, which damages the hops.

Do they contain gluten?

Yes, malted barley. Not suitable for people with celiac disease.

What temperature?

Between 3 and 6 °C (37–43 °F), all of them. Properly cold, but not ice cold: below 3 °C much of the aroma becomes harder to perceive.

Ingredients and allergens?

Each beer's page is the source; see its technical sheet.

Water

What makes Agua Cedral different?

It comes from our spring on the mountain, at around 1,800 meters. It is naturally soft, with 33 mg/L hardness, and before bottling it passes only through filtration and UV light. Then we carbonate it in Cedral.

Is it mineral water?

It is sparkling spring water.

Does it have added sugar or sodium?

We add neither sugar nor sodium.

What sizes?

355 ml for direct sale; 500, 750 y 1.000 ml for collaborations and special orders.

The tour

How long is it and how much does it cost?

About 2.5 hours · ₡13,000 per person.

Do I need to book?

Yes, always. That way we can receive you properly and make sure someone is there to tell you the whole story.

Who guides the tour?

Someone who knows Cedral from the inside.

Can I have lunch or stay over?

Entre Pinos y Cerveza and Secret Hide Cabin are on the same farm; each one is booked through its own channels. For groups we put together the full day.

Private label

What is the minimum order?

Water under your brand can start from 10 cases. Beer under your brand, whether one of our recipes adjusted or a new one from scratch, is produced as a full batch: 20 cases.

Orders

Can I pay online?

Yes. When your box is ready you pay by card through ONVO Pay, a Costa Rican payment provider. We never see or store your card details. If you prefer, you can also arrange payment on WhatsApp.

Can I cancel or change an order?

You may request the voluntary cancellation of your order up to 24 hours before the delivery or pick-up date communicated by Cedral.

If no specific date has been communicated yet, you may request the cancellation before the order is dispatched or prepared for pick-up.

In these cases, Cedral will refund the full amount paid, using the same payment method whenever possible.

These conditions do not limit the rights of withdrawal, warranty or complaint that apply under Costa Rican law.

Do you issue electronic invoices?

Yes. By default we issue an electronic ticket. If you want an electronic invoice in your name, ask for it when you order and give us your ID number; it reaches you by email as soon as the tax authority accepts it.